Real-time workspace for solver-customer support sessions with timer, chat, and notes

Session Interface

The session interface is where the actual support work happens. When a solver claims a ticket and starts a session, they're presented with a unified workspace containing a timer, real-time chat, and notes panel. This interface is designed to help solvers stay focused and organized while providing excellent customer support.

Why This Design?

The PRD emphasizes that solvers need tools to track their time (they're paid per session tier), communicate with customers, and document what was done. The three-column layout on desktop gives equal weight to each concern:

Timer - Tracks billable time with tier limit warnings
Chat - Real-time communication with the customer via Ably
Notes - Documentation for the solver's reference and session records

On mobile, these stack vertically with the timer always visible at the top.

Session Lifecycle

Sessions follow a state machine with four states:

The not_started state exists because a session is created when a solver starts it from a claimed ticket, but the billable timer doesn't begin until they explicitly click "Start". This gives solvers a moment to review the ticket details before the clock starts.

Database Schema

The sessions table tracks timing and state:

lib/db/schema/sessions.ts

export const sessions = pgTable("sessions", {
  id: uuid("id").primaryKey().defaultRandom(),
  ticketId: uuid("ticket_id").notNull().references(() => tickets.id),
  solverId: uuid("solver_id").notNull().references(() => solvers.id),
  status: sessionStatusEnum("status").notNull().default("not_started"),
  duration: integer("duration").notNull().default(0), // Elapsed seconds
  timerStartedAt: timestamp("timer_started_at"), // When timer last started
  tier: ticketTierEnum("tier").notNull().default("standard"),
  notes: text("notes"),
  startedAt: timestamp("started_at"), // First time timer started
  endedAt: timestamp("ended_at"),     // When session completed
  // ... pricing, payment fields
});

The duration field stores accumulated seconds. When the timer is running, timerStartedAt marks when it started. The actual elapsed time is duration + (now - timerStartedAt).

Sessions Router

The tRPC router handles all session operations with proper authorization:

server/routers/sessions.ts

export const sessionsRouter = router({
  start: protectedProcedure
    .input(z.object({ ticketId: z.string().uuid() }))
    .mutation(async ({ ctx, input }) => {
      // Verify ticket is claimed by this solver
      // Create session with status "not_started"
      // Update ticket status to "in_progress"
    }),

  updateStatus: protectedProcedure
    .input(z.object({
      id: z.string().uuid(),
      status: z.enum(["active", "paused", "completed"]),
    }))
    .mutation(async ({ ctx, input }) => {
      // Validate state transition is allowed
      // Calculate elapsed time when pausing/completing
      // Update ticket status when completing
    }),

  updateNotes: protectedProcedure
    .input(z.object({ id: z.string().uuid(), notes: z.string() }))
    .mutation(/* Save notes */),

  syncTimer: protectedProcedure
    .input(z.object({ id: z.string().uuid() }))
    .mutation(/* Persist current elapsed time to DB */),
});

State Transition Validation

The router enforces valid state transitions:

server/routers/sessions.ts

const VALID_TRANSITIONS: Record<SessionStatus, SessionStatus[]> = {
  not_started: ["active"],
  active: ["paused", "completed"],
  paused: ["active", "completed"],
  completed: [], // Terminal state
};

Attempting an invalid transition (like going from completed back to active) returns a BAD_REQUEST error.

Timer Component

The SessionTimer component handles the visual display and controls:

components/session/SessionTimer.tsx

export function SessionTimer({
  initialSeconds,
  status,
  tierLimit,
  onStart,
  onPause,
  onSync,
}: SessionTimerProps) {
  const [elapsed, setElapsed] = useState(initialSeconds);
  const isRunning = status === "active";

  // Increment every second when running
  useEffect(() => {
    if (!isRunning) return;
    const interval = setInterval(() => {
      setElapsed((prev) => prev + 1);
    }, 1000);
    return () => clearInterval(interval);
  }, [isRunning]);

  // Sync to server every minute
  useEffect(() => {
    if (!isRunning || !onSync) return;
    const syncInterval = setInterval(onSync, 60000);
    return () => clearInterval(syncInterval);
  }, [isRunning, onSync]);

  // Keyboard shortcut: Space to toggle
  useEffect(() => {
    const handleKeyDown = (e: KeyboardEvent) => {
      if (e.code === "Space" && !isInputElement(e.target)) {
        e.preventDefault();
        isRunning ? onPause() : onStart();
      }
    };
    window.addEventListener("keydown", handleKeyDown);
    return () => window.removeEventListener("keydown", handleKeyDown);
  }, [isRunning, onStart, onPause]);
}

Tier Limit Warnings

Each pricing tier has a time limit:

Tier	Time Limit	Warning At
Quick	20 minutes	16 minutes
Standard	45 minutes	36 minutes
Extended	90 minutes	72 minutes

The timer turns orange when approaching the limit (80%) and red when exceeded.

Notes Component

The SessionNotes component provides auto-saving with visual feedback:

components/session/SessionNotes.tsx

export function SessionNotes({ initialNotes, onSave }: SessionNotesProps) {
  const [notes, setNotes] = useState(initialNotes);
  const [saveStatus, setSaveStatus] = useState<"idle" | "saving" | "saved" | "error">("idle");

  // Auto-save every 30 seconds if changed
  useEffect(() => {
    const interval = setInterval(() => {
      if (hasChanges) save();
    }, 30000);
    return () => clearInterval(interval);
  }, []);

  // Debounced save 5 seconds after typing stops
  const handleChange = (value: string) => {
    setNotes(value);
    clearTimeout(saveTimeout);
    saveTimeout = setTimeout(save, 5000);
  };

  // Keyboard shortcut: Cmd+S to save
  useEffect(() => {
    const handleKeyDown = (e: KeyboardEvent) => {
      if ((e.ctrlKey || e.metaKey) && e.key === "s") {
        e.preventDefault();
        save();
      }
    };
    // ...
  }, [save]);
}

Save status is displayed in the header: "Saving...", "Saved", or "Save failed".

Chat Integration

The session interface wraps content in an AblyProvider to enable real-time chat:

components/session/SessionInterface.tsx

export function SessionInterface({ session }: Props) {
  return (
    <AblyProvider authUrl="/api/ably/auth-solver">
      <div className="grid gap-6 lg:grid-cols-3">
        <SessionTimer {...timerProps} />
        <ChatWindow
          sessionId={session.id}
          userId={session.solver.user.clerkId}
          userName={session.solver.user.name}
          userRole="solver"
        />
        <SessionNotes {...notesProps} />
      </div>
    </AblyProvider>
  );
}

The solver uses the /api/ably/auth-solver endpoint which grants elevated permissions to publish queue updates.

Session Page

The session detail page lives at /session/[id]:

app/(authenticated)/session/[id]/page.tsx

export default function SessionPage() {
  const params = useParams();
  const sessionId = params.id as string;

  const { data: session, isLoading, refetch } = trpc.sessions.get.useQuery(
    { id: sessionId },
    { refetchInterval: 60000 } // Sync with server every minute
  );

  if (isLoading) return <Loader />;
  if (!session) return <NotFound />;

  return <SessionInterface session={session} onRefetch={refetch} />;
}

The page refetches every minute to stay in sync with any server-side changes.

Completing a Session

Session completion involves selecting a pricing tier and confirming the final charge. This is handled through a dedicated completion modal that presents the solver with all relevant information before finalizing.

Pricing Tiers

SavvySolve uses three pricing tiers, each with included time and overage rates:

Tier	Base Price	Included Time	Overage Rate
Quick Assist	$69	20 minutes	$3/min
Standard Solve	$129	45 minutes	$2.50/min
Deep Dive	$219	90 minutes	$2/min

The tier selector component calculates the recommended tier based on elapsed time and shows overage warnings when the session exceeds a tier's included time.

TierSelector Component

The TierSelector component handles tier selection with pricing calculations:

components/session/TierSelector.tsx

export const TIER_CONFIG = {
  quick: {
    name: "Quick Assist",
    price: 6900, // cents
    includedTime: 20 * 60, // seconds
    overageRate: 300, // cents per minute
  },
  standard: { /* ... */ },
  extended: { /* ... */ },
};

export function getRecommendedTier(elapsedSeconds: number): TierType {
  if (elapsedSeconds <= TIER_CONFIG.quick.includedTime) return "quick";
  if (elapsedSeconds <= TIER_CONFIG.standard.includedTime) return "standard";
  return "extended";
}

export function calculateOverage(elapsedSeconds: number, tier: TierType) {
  const config = TIER_CONFIG[tier];
  const overageSeconds = Math.max(0, elapsedSeconds - config.includedTime);
  const overageMinutes = Math.ceil(overageSeconds / 60);
  return {
    hasOverage: overageSeconds > 0,
    overageMinutes,
    overageAmount: overageMinutes * config.overageRate,
  };
}

The component highlights the recommended tier with a badge and shows overage warnings in amber when the session duration exceeds the tier's included time.

The SessionCompletionModal provides a confirmation flow before finalizing:

components/session/SessionCompletionModal.tsx

export function SessionCompletionModal({
  open,
  onClose,
  onComplete,
  session,
}: SessionCompletionModalProps) {
  const recommendedTier = getRecommendedTier(session.elapsedSeconds);
  const [selectedTier, setSelectedTier] = useState(recommendedTier);
  const [showConfirmation, setShowConfirmation] = useState(false);

  const totalPrice = calculateTotalPrice(session.elapsedSeconds, selectedTier);

  return (
    <Dialog open={open}>
      {/* Session summary: customer, duration, description */}
      {/* Notes preview (read-only) */}
      <TierSelector
        selectedTier={selectedTier}
        onTierChange={setSelectedTier}
        elapsedSeconds={session.elapsedSeconds}
      />
      {/* Total price display */}
      <Button onClick={() => setShowConfirmation(true)}>
        Complete Session
      </Button>

      {/* Confirmation dialog prevents accidental completion */}
      <AlertDialog open={showConfirmation}>
        <p>Charge customer ${totalPrice}?</p>
        <Button onClick={handleConfirm}>Yes, Complete Session</Button>
      </AlertDialog>
    </Dialog>
  );
}

The modal displays:

Session summary - Customer name, duration, issue description
Notes preview - Read-only view of session notes
Tier selector - All three tiers with recommended badge
Total price - Base price plus any overage
Confirmation dialog - Prevents accidental completion

sessions.complete Procedure

The backend completion procedure handles pricing, earnings, and state updates:

server/routers/sessions.ts

complete: protectedProcedure
  .input(z.object({
    id: z.string().uuid(),
    tier: z.enum(["quick", "standard", "extended"]),
  }))
  .mutation(async ({ ctx, input }) => {
    // Verify ownership and session is completable
    const session = await db.query.sessions.findFirst({
      where: eq(sessions.id, input.id),
      with: { solver: true, ticket: true },
    });

    // Calculate final elapsed time (handle active timer)
    let finalDuration = session.duration;
    if (session.status === "active" && session.timerStartedAt) {
      finalDuration += Math.floor((Date.now() - session.timerStartedAt) / 1000);
    }

    // Calculate pricing breakdown
    const pricing = calculateSessionPricing(finalDuration, input.tier);

    // Update session with completion data
    await db.update(sessions).set({
      status: "completed",
      tier: input.tier,
      duration: finalDuration,
      endedAt: new Date(),
      pricing: {
        basePrice: pricing.basePrice,
        platformFee: pricing.platformFee,
        solverEarnings: pricing.solverEarnings,
        totalCharged: pricing.totalCharged,
      },
      paymentInfo: { status: "pending" },
    });

    // Update solver statistics
    await db.update(solvers).set({
      stats: {
        ...solver.stats,
        totalSessions: solver.stats.totalSessions + 1,
        totalEarnings: solver.stats.totalEarnings + pricing.solverEarnings,
      },
    });

    // Broadcast completion event to customer
    await publishToChannel(
      CHANNEL_NAMES.sessionChat(session.id),
      MESSAGE_EVENTS.SESSION_COMPLETED,
      { sessionId: session.id, tier: input.tier, totalCharged: pricing.totalCharged }
    );
  }),

The procedure:

Validates the solver owns the session
Ensures the session is in a completable state (active or paused)
Calculates final duration including any running timer
Computes pricing with solver earnings (default 65% revenue share)
Updates session, ticket, and solver statistics
Broadcasts completion to the customer via Ably

Solver Earnings

Solver earnings are calculated as a percentage of the total charge:

server/routers/sessions.ts

const DEFAULT_SOLVER_REVENUE_SHARE = 65; // 65%

function calculateSessionPricing(elapsedSeconds: number, tier: TierType) {
  const tierConfig = TIER_PRICING[tier];
  const overageMinutes = Math.ceil(
    Math.max(0, elapsedSeconds - tierConfig.includedTime) / 60
  );
  const totalCharged = tierConfig.price + (overageMinutes * tierConfig.overageRate);
  const solverEarnings = Math.floor(totalCharged * 0.65);
  const platformFee = totalCharged - solverEarnings;

  return { basePrice: tierConfig.price, totalCharged, solverEarnings, platformFee };
}

For a standard session without overage:

Total charged: $129
Solver earnings (65%): $83.85
Platform fee (35%): $45.15

Integration with SessionInterface

The completion modal is integrated into the main session interface:

components/session/SessionInterface.tsx

export function SessionInterface({ session, onRefetch }: Props) {
  const [showCompletionModal, setShowCompletionModal] = useState(false);
  const completeSession = trpc.sessions.complete.useMutation();

  const handleComplete = () => setShowCompletionModal(true);

  const handleFinalComplete = async (tier: TierType) => {
    await completeSession.mutateAsync({ id: session.id, tier });
    router.push("/queue?completed=true");
  };

  return (
    <AblyProvider authUrl="/api/ably/auth-solver">
      <SessionHeader onComplete={handleComplete} />
      {/* Timer, Chat, Notes */}
      <SessionCompletionModal
        open={showCompletionModal}
        onClose={() => setShowCompletionModal(false)}
        onComplete={handleFinalComplete}
        session={{
          customerName: session.ticket.customerInfo.name,
          description: session.ticket.description,
          elapsedSeconds: session.elapsedTime,
          notes: currentNotes,
        }}
      />
    </AblyProvider>
  );
}

Post-Completion State

After completion:

Session status is set to completed (terminal state)
Session is locked - no further notes or timer changes allowed
Ticket status updates to completed
Solver statistics are incremented
Customer receives completion notification via Ably
Solver is redirected to /queue?completed=true

Testing

Key test scenarios for sessions:

State transitions: Verify only valid transitions are allowed
Timer accuracy: Elapsed time calculation is correct across pause/resume
Authorization: Only assigned solver can update session
Auto-save: Notes persist without explicit save action

Session URL and Customer Access

For ad-hoc sessions (created directly by the solver rather than from a customer-submitted ticket), the session header displays a shareable URL that the solver can send to the customer. This URL includes the session's access token, allowing the customer to join without authentication.

components/session/SessionHeader.tsx

// Generate customer join URL with access token
const joinUrl = typeof window !== "undefined"
  ? `${window.location.origin}/join/${sessionId}?token=${accessToken}`
  : `/join/${sessionId}?token=${accessToken}`;

The URL is displayed in the session header with a copy button:

<div className="flex items-center gap-2 rounded-md bg-muted/50 px-3 py-2">
  <Link2 className="h-4 w-4 text-muted-foreground flex-shrink-0" />
  <code className="text-xs text-muted-foreground truncate max-w-[300px]">
    {joinUrl}
  </code>
  <Button variant="ghost" size="sm" onClick={copyJoinUrl}>
    {copied ? <Check /> : <Copy />}
  </Button>
</div>

This is particularly useful when:

Solver creates an ad-hoc session for a walk-in customer
The customer needs to join the session chat from their own device
The session link wasn't automatically sent via SMS

See Customer Session View for details on the customer-facing interface.

Communication Tools

The session header provides three communication channels for interacting with customers: Call, SMS, and Screen Share. These tools require customer contact information to function.

Call Button and Voice Controls

The session interface integrates voice calling through the useVoiceCall hook, which supports both WebRTC (in-app) and bridge calling modes.

components/session/SessionInterface.tsx

const {
  callState,
  isCallInProgress,
  audioLevels,
  isMuted,
  call,
  hangup,
  toggleMute,
} = useVoiceCall(session.id);

const handleCall = useCallback(async () => {
  const customerPhone = session.ticket.customerInfo.phone;
  if (!customerPhone) {
    toast.error("No phone number available for this customer");
    return;
  }
  await call(customerPhone);
}, [session.ticket.customerInfo.phone, call]);

Call States

The hook tracks the following call states:

State	Description
`idle`	No call in progress
`connecting`	WebRTC client connecting to Telnyx
`initiating`	Call being placed
`ringing`	Customer's phone is ringing
`active`	Call connected
`ended`	Call has ended
`error`	Call failed

Audio Level Visualization

During active calls, the CallControls component displays real-time audio levels:

components/call/CallControls.tsx

function AudioLevelIndicator({ level, label, icon }: AudioLevelIndicatorProps) {
  const bars = 5;
  const activeBars = Math.round(level * bars);
  
  return (
    <div className="flex flex-col items-center gap-1">
      <div className="flex items-center gap-0.5">{icon}<span>{label}</span></div>
      <div className="flex items-end gap-0.5 h-6">
        {Array.from({ length: bars }).map((_, i) => (
          <div
            key={i}
            className={cn(
              "w-1.5 rounded-sm",
              i < activeBars ? "bg-emerald-500" : "bg-muted-foreground/20"
            )}
            style={{ height: `${((i + 1) / bars) * 100}%` }}
          />
        ))}
      </div>
    </div>
  );
}

The audio levels use the Web Audio API to analyze the microphone input (local) and remote audio stream, providing visual feedback that audio is flowing correctly.

Call Controls

When a call is active, the solver sees:

Mute button - Toggles microphone on/off
Hangup button - Ends the call
Audio level indicators - Shows local (microphone) and remote (customer) audio levels
Duration display - Time elapsed since call connected

SMS Dialog

Opens a composable SMS interface for sending text messages:

components/session/SmsDialog.tsx

export function SmsDialog({ open, onClose, sessionId, customerName }: Props) {
  const [message, setMessage] = useState("");
  const sendSms = trpc.sms.send.useMutation();

  const handleSend = async () => {
    await sendSms.mutateAsync({
      sessionId,
      message,
    });
    onClose();
  };

  return (
    <Dialog open={open} onOpenChange={onClose}>
      <DialogContent>
        <DialogHeader>
          <DialogTitle>Send SMS to {customerName}</DialogTitle>
        </DialogHeader>
        <Textarea
          value={message}
          onChange={(e) => setMessage(e.target.value)}
          placeholder="Type your message..."
        />
        <Button onClick={handleSend}>Send Message</Button>
      </DialogContent>
    </Dialog>
  );
}

Requests the customer to share their screen:

components/session/SessionInterface.tsx

const handleScreenShare = useCallback(async () => {
  const peerId = `solver_${session.solver.id}_${Date.now()}`;
  toast.loading("Requesting screen share...", { id: "screenshare" });

  await requestScreenShare.mutateAsync({
    sessionId: session.id,
    solverPeerId: peerId,
  });

  toast.success("Screen share request sent! Waiting for customer to accept.", {
    id: "screenshare",
  });
}, [session.id, session.solver.id, requestScreenShare]);

Screen share works for sessions in active, paused, or not_started states.

Customer Info Editing

Solvers can edit customer contact information directly from the session header using the CustomerInfoEditor component:

components/session/CustomerInfoEditor.tsx

export function CustomerInfoEditor({
  ticketId,
  initialName,
  initialPhone,
  initialEmail,
  onUpdate,
}: CustomerInfoEditorProps) {
  const updateInfo = trpc.tickets.updateCustomerInfo.useMutation({
    onSuccess: () => {
      toast.success("Customer info updated");
      onUpdate?.();
    },
  });

  return (
    <Popover>
      <PopoverTrigger asChild>
        <Button variant="ghost" size="sm">
          <User className="mr-2 h-4 w-4" />
          {initialName}
          {!initialPhone && <span className="text-orange-600">(no phone)</span>}
          <Pencil className="ml-2 h-3 w-3" />
        </Button>
      </PopoverTrigger>
      <PopoverContent>
        {/* Name, phone, email inputs */}
        <Button onClick={handleSave}>Save</Button>
      </PopoverContent>
    </Popover>
  );
}

The component shows a warning when the customer has no phone number, since Call and SMS features require it. This is backed by the tickets.updateCustomerInfo procedure:

server/routers/tickets.ts

updateCustomerInfo: protectedProcedure
  .input(z.object({
    ticketId: z.string().uuid(),
    customerName: z.string().min(1).max(100).optional(),
    customerPhone: z.string().optional(),
    customerEmail: z.string().email().optional(),
  }))
  .mutation(async ({ ctx, input }) => {
    // Verify solver owns this ticket
    const ticket = await db.query.tickets.findFirst({
      where: eq(tickets.id, input.ticketId),
    });

    // Build update object with only changed fields
    const updates: Record<string, unknown> = {};
    if (input.customerName) {
      updates.customerInfo = {
        ...ticket.customerInfo,
        name: input.customerName,
      };
    }
    // ... phone, email updates

    await db.update(tickets).set(updates).where(eq(tickets.id, input.ticketId));
  }),

Real-Time Timer Synchronization

The timer synchronizes between solver and customer views using Ably's real-time messaging. Rather than broadcasting every second (which would hammer the WebSocket), the system uses event-based synchronization.

How It Works

Solver-side: Timer runs locally, broadcasting status changes on start/pause
Customer-side: Timer runs locally, syncing on status change events
Latency compensation: Customer calculates network delay to stay in sync

When a solver starts or pauses the session, the updateStatus procedure broadcasts the current state:

server/routers/sessions.ts

updateStatus: protectedProcedure
  .input(z.object({
    id: z.string().uuid(),
    status: z.enum(["active", "paused", "completed"]),
  }))
  .mutation(async ({ ctx, input }) => {
    // ... state transition logic, duration calculation

    // Broadcast status change to customer
    const now = new Date();
    await publishToChannel(
      CHANNEL_NAMES.sessionChat(input.id),
      MESSAGE_EVENTS.SESSION_STATUS,
      {
        sessionId: input.id,
        status: input.status,
        elapsedSeconds: newDuration,
        timestamp: now.toISOString(),
      },
    );
  }),

Customer-Side Sync

The customer view subscribes to status events and compensates for network latency:

components/session/CustomerSessionView.tsx

const handleStatusUpdate = useCallback((message: {
  data: { status: string; elapsedSeconds: number; timestamp: string }
}) => {
  const { status, elapsedSeconds, timestamp } = message.data;

  // Calculate time elapsed since server sent this message
  const serverTime = new Date(timestamp).getTime();
  const now = Date.now();
  const networkDelay = Math.max(0, Math.floor((now - serverTime) / 1000));

  setCurrentStatus(status);

  // If timer is now active, add network delay to sync up
  if (status === "active") {
    setCurrentElapsed(elapsedSeconds + networkDelay);
  } else {
    setCurrentElapsed(elapsedSeconds);
  }
}, []);

useChannel(
  CHANNEL_NAMES.sessionChat(session.id),
  MESSAGE_EVENTS.SESSION_STATUS,
  handleStatusUpdate,
);

This approach keeps timers synchronized within 1-2 seconds while minimizing WebSocket traffic.

My Sessions Page

The "My Sessions" page at /dashboard/sessions provides solvers with a complete history of their sessions, including active ones that can be resumed.

List Procedure

The sessions.list procedure powers the sessions list with cursor-based pagination:

server/routers/sessions.ts

list: protectedProcedure
  .input(z.object({
    limit: z.number().min(1).max(50).default(20),
    cursor: z.string().uuid().optional(),
    status: z.enum(["not_started", "active", "paused", "completed", "cancelled"]).optional(),
  }))
  .query(async ({ ctx, input }) => {
    const { solver } = await getSolverForUser(ctx.auth.userId);
    
    const results = await db.query.sessions.findMany({
      where: and(
        eq(sessions.solverId, solver.id),
        input.status ? eq(sessions.status, input.status) : undefined,
        input.cursor ? lt(sessions.createdAt, cursorSession.createdAt) : undefined,
      ),
      with: {
        ticket: true,
        rating: true,
      },
      orderBy: [desc(sessions.createdAt)],
      limit: input.limit + 1,
    });
    
    // Transform for client with earnings, customer info, etc.
    return {
      items: results.slice(0, input.limit).map(transformSession),
      nextCursor: hasMore ? results[input.limit - 1].id : undefined,
    };
  })

Session Cards

Each session in the list displays:

Field	Description
Customer Name	From the linked ticket's customerInfo
Status Badge	Visual indicator with icon (Active, Paused, Completed, etc.)
Description	Brief excerpt of the original problem
Tier	Quick Assist, Standard Solve, or Deep Dive
Duration	Elapsed time in mm:ss format
Earnings	Solver's share for completed sessions
Rating	Customer rating (1-5 stars) if rated
Date	Relative time for active, absolute for completed

Status Filtering

The page includes a dropdown to filter by session status:

app/(authenticated)/dashboard/sessions/page.tsx

<Select value={statusFilter} onValueChange={setStatusFilter}>
  <SelectTrigger className="w-[180px]">
    <SelectValue placeholder="Filter by status" />
  </SelectTrigger>
  <SelectContent>
    <SelectItem value="all">All Sessions</SelectItem>
    <SelectItem value="active">Active</SelectItem>
    <SelectItem value="paused">Paused</SelectItem>
    <SelectItem value="not_started">Not Started</SelectItem>
    <SelectItem value="completed">Completed</SelectItem>
    <SelectItem value="cancelled">Cancelled</SelectItem>
  </SelectContent>
</Select>

Actions

Each session card provides a context-appropriate action button:

Active/Paused/Not Started: "Resume" button - returns to the session interface
Completed/Cancelled: "View" button - opens read-only session details

Infinite Scroll

The list uses tRPC's useInfiniteQuery with cursor-based pagination:

const { data, fetchNextPage, hasNextPage } = trpc.sessions.list.useInfiniteQuery(
  { limit: 20, status: statusFilter === "all" ? undefined : statusFilter },
  { getNextPageParam: (lastPage) => lastPage.nextCursor }
);

const allSessions = data?.pages.flatMap((page) => page.items) ?? [];

A "Load More" button appears when more sessions are available.

Empty States

The page handles empty states gracefully:

No sessions at all: Prompts solver to claim a ticket from the queue
No sessions matching filter: Explains that no sessions match the selected status

Ably Real-Time Integration - WebSocket chat implementation
Queue Feature - Where sessions originate
Tickets Router - Ticket lifecycle management
Customer Session View - Customer-facing interface
Screen Sharing - Screen share implementation
Solver Daily Workflow - How to navigate between dashboard, queue, and sessions

Session Interface

On this page